Billing, cancellation and refunds

Last updated 27 October 2026

This policy applies to subscriptions to Zimpla software, including Freight Manager. It forms part of our terms of service.

What you're buying

Zimpla software, including Freight Manager, runs in your web browser. Nothing is shipped to you. Your account is ready to use as soon as it has been set up, and we'll email you when it is. The optional Tray app for warehouse label printing is downloaded from inside your account.

Freight Manager helps you book freight with carriers, but Zimpla is not a carrier and does not carry parcels. Freight charges are billed to you directly by your carriers under your own accounts with them, not by us.

Free trial

Your first 14 days are free. If you decide not to continue, tell us before the trial ends and you won't be charged anything. If you choose a plan, your first monthly payment is taken when the trial ends.

How billing works

• Plans are billed monthly in advance, on the same date each month.
• Prices are in the currency shown for your plan (currently New Zealand dollars) and exclude GST or other sales tax, which is added where it applies.
• Payments are taken by card through Stripe, our payment provider. We never see or store your full card number.
• A receipt is emailed to you for every payment.
• If we change our prices, we'll email you at least 30 days before the change affects your bill.

Changing plans

You can move to a larger plan at any time; the change takes effect straight away and you're charged the difference for the rest of the current month. A move to a smaller plan takes effect from your next billing date. If you regularly send more shipments than your plan includes, we'll contact you to discuss a plan that fits before charging anything extra.

Cancelling

You can cancel at any time by emailing hello@zimpla.work from the email address on your account. There's no cancellation fee and no minimum term.

• Your cancellation takes effect at the end of the month you've already paid for, and you keep full access until then.
• You won't be charged again after you cancel.
• For 30 days after your access ends, you can ask us for an export of your shipment and order data.

Refunds

Because you can cancel at any time and keep access to the end of the period you've paid for, we don't give refunds for part-months or unused time. We will refund you in full when:

• you were charged in error, including a duplicate charge or a charge after you cancelled; or
• Freight Manager was unavailable for a significant part of a billing month because of a problem on our side.

To ask for a refund, email hello@zimpla.work within 30 days of the charge. Approved refunds go back to the card you paid with and usually appear within 5 to 10 working days. Nothing in this policy limits any rights you have under New Zealand law.

If a payment fails

Stripe will try the payment again over the following days and we'll email you. If the payment still hasn't gone through 14 days after it was due, we may pause your account until it's paid. Your data is kept while your account is paused.

Questions or disputes

If something on your bill doesn't look right, please contact us before raising a dispute with your bank. We reply within one working day and will work with you to sort it out.

Zimpla
Suite 16231, Unit A Level G, 26 Hobson Street, Auckland City 1010, New Zealand
hello@zimpla.work